FAQ
- What types of products do you offer? At Surfstore.com, we offer a wide range of products for surf, beach, and van life enthusiasts. This includes surfboards, wetsuits, beachwear, van conversion kits, DIY tools, sports nutrition, and health & wellness products.
- Do you ship internationally? Yes, we ship worldwide! Shipping fees and delivery times vary depending on your location. You can find detailed shipping information at checkout.
- How long does shipping take? Shipping times depend on your location. Orders within the U.S. typically take 5-7 business days, while international orders may take 10-20 business days. You’ll receive tracking information once your order is shipped.
- What is your return policy? We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the item within 30 days of receipt for a refund or exchange, provided it’s in its original condition.
- How do I track my order? Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on our website or through the carrier’s site.
- Can I cancel or modify my order? If your order hasn't been shipped yet, you can cancel or modify it by contacting our support team as soon as possible. Once it’s been shipped, changes can no longer be made.
- Do you offer eco-friendly products? Yes! We are committed to sustainability and offer a range of eco-friendly products, including surf gear, beachwear, and van life accessories made from sustainable materials.
- How do I choose the right surfboard/wetsuit size? We provide size charts on our product pages to help you choose the right size. If you're unsure, feel free to reach out to our support team, and we'll help you find the perfect fit!
- How can I join your community or stay updated? You can subscribe to our newsletter to stay updated on new products, exclusive offers, and surf, beach, and van life tips. Also, follow us on social media to connect with our community!
- What payment methods do you accept? We accept all major credit cards, PayPal, and other secure payment options. You'll see the available payment methods at checkout.
- What should I do if I receive a damaged item? If your order arrives damaged, please contact us immediately with photos of the damage. We will arrange a replacement or refund as quickly as possible.
- Can I return a van life product that I used in my conversion? Unfortunately, we can only accept returns of unused van life products that are in their original packaging. If you have any issues with a product, please contact us, and we'll assist you
- Do you offer gift cards? Yes! We offer digital gift cards that make perfect gifts for your adventurous friends and family.
Didn't find your answer?
Our customer service will be happy to help you.
Share and get 15% off!
Simply share this product on one of the following social networks and you will unlock 15% off!